Last updated: October 24, 2024
At Crafty Creations, we take pride in offering bespoke, customised items made specifically for you. Due to the personalised nature of these products, we may not always be able to accept returns. However, each case will be handled individually, and we will do everything possible to ensure a positive outcome.
Before your order is finalised, we will confirm details such as the design, size, and any other specifications to avoid any misunderstandings. Once your order has been confirmed and is in production, it may not be eligible for cancellation. If you wish to cancel your order, please do so as soon as possible, as we are unable to cancel or refund an order once it has been dispatched.
In certain cases, where the product has not been fully customised or is suitable for resale, we may offer a partial or full refund. This will be considered at our discretion, depending on the specifics of the product and order.
If you have any concerns about your order, we encourage you to get in touch, and we will work with you to find the best possible solution. Your satisfaction is important to us, and we will make every effort to ensure you are happy with your purchase.